JR East has announced that it will temporarily freeze its policy of reducing “green windows” for organizational efficiency due to severe congestion during peak periods. They will maintain the number of windows and set up temporary windows during busy times to address the issue.
NHK News Post
JR East Japan announced that it will temporarily freeze the reduction policy of “Midori no Madoguchi” in order to streamline management, as congestion during busy periods has become severe. The number of counters will be maintained, and temporary counters will be set up during peak periods.